• Best Practices Multi-Channel Marketing / Online
   
• eMarketer Interview - Listen up, Wireless
   
• iMedia's Meet The Marketers - Wireless Industry Interview
   
• Customer Insight and Marketing Decisions Sciences: Information-Based Target Marketing & CRM (article)
   
• Marketing Decision Sciences: Building Businesses and Customer Relationships not models (presentation)
   
• The Future of Direct and Interactive Marketing in a Digital World (presentation)
   
• Customer Relationship Management & Measurement (research study summary)
   
• The Three Waves of Customer Centric (presentation)
   
• Identifying Your Most Profitable Customers  - Western Business Quarterly (article)
   
• In Search of the 21st Century Marketer  - Strategy: The Canadian Marketing Report (article)
   

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